ICT or Information and Communication Technology in companies is fundamental for business competitiveness and scalability.
In general, ICT can be defined as a set of tools that enable digital innovation in a corporation.
The main mission of these actions is to enable the interaction and exchange of information quickly in an organization and to ensure data security.
These practices in the IT market are becoming more common and are constantly growing. According to a Deloitte estimate, by 2022, spending on Information and Communication Technology in companies will represent about 5% of global GDP.
In addition, according to data from the International Data Corporation (IDC), ICT investments are expected to grow by approximately 3.6% by 2020.
One of the reasons for the application of these innovations is the increase in remote work in recent years, which has been forcing institutions to change their routines and completely reinvent themselves to continue operating at a distance.
Furthermore, it concerns the current moment, marked by the challenges of the new coronavirus pandemic, in which thousands of companies needed to adapt to the online universe to protect their employees.
For the employees, this methodology can be very beneficial. A survey at Alelo revealed that the home office is considered the “dream working model” by 49% of respondents.
In this scenario, the big challenge is to make the team’s activities viable and protect the company’s information simultaneously. But, after all, how can information and communication technology in companies help in this process?
To help you answer this question, we have prepared complete content with the main TICs in the market and the benefits of this innovation.
Main Information and Communication Technologies
Among the technologies that accompany ICT strategies within a company, we can mention:
Cloud storage
With an increasingly connected world, it is no longer the preference of organizations to have tools that only allow access to applications and documents via network or local storage mechanisms.
In this sense, cloud technology is able to meet these challenges and promote the easy adaptability of corporations. In addition, it is possible to integrate various types of systems and data with the necessary customization to meet the needs of the institution in question.
Data Security
Elaborating on the previous topic, information security is one of the pillars of ICT and this process is implemented in all actions involving technology and data exchange in a company, including in the cloud.
In this way, recovery plans, preventive measures, encrypted systems, and tight access management can be developed.
Big Data
Big Data are tools that are already very present in various market sectors because they help in the capture and qualification of a large amount of information in a quick and practical way.
Integrated communication
Integrated communication, in turn, can be defined as all the tools that enable some kind of interaction with the team or customers.
Therefore, tools such as videoconferencing, PBX telephony, e-mails, chatbots, instant messaging applications, and the like, are part of ICT.
Network Assets
Finally, another important aspect of information and communication technology in companies is network assets. In general, they can be identified as all the equipment that is part of the IT infrastructure, such as
- Switches;
- Routers
- Access points and controllers;
- Firewall;
- IDS/IPS;
- Radio links;
- Anti-DDoS;
- Storages servers;
- Data Center.
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5 advantages of information and communication technology in companies
Now that we have understood the main aspects and tools of information and communication technology in companies, especially in remote work, we need to understand some advantages that this innovation brings. Check out 5 of them below:
1 – Increased productivity
One of the most common benefits of the implementation of innovative actions is the increase in productivity.
This happens because tasks are automated and, thus, it is possible to minimize manual activities and focus the team’s efforts on what is really essential.
Thus, it is also possible to increase the results of all employees, as well as improve operational efficiency.
2 – Improved interaction with customers
Information and communication technology in companies also plays a key role in the interaction with the company’s customers.
Through the right tools, it is possible to minimize customer service time and make problem-solving more effective.
3 – Improved communication
With innovative cloud telephony platforms, all the organization’s processes are improved, thus allowing better flow between teams and enhancing dialogue even at a distance.
In addition, savings and cost reduction are essential aspects of the adoption of integrated telephony and communication tools.
Another advantage is the reduction of errors. With an assertive alignment, employees can be more productive without wasting time and resources on rework.
4 – Increased data and information security
One of the main focuses of investment in information technology and communication in companies is the protection that these practices provide.
With the right systems, it is possible to make available to employees the best innovations without harming the company’s data or remote performance.
Thus, the sensitive information of the organization and files stored in the cloud are 100% safe.
5 – Reducing operational costs
Finally, the implementation of innovations allows the company to reduce operating costs through automation.
Moreover, even in the home office, complete and effective customer service enables a healthy portfolio and better financial returns for the corporation.